Shipping
Shipping Policies and Information:
Your item will be delivered by UPS or FedEx. When your package is dispatched you will receive an email with a tracking number to monitor the progress of your delivery.
Current shipping times:
Charles Schwartz will ship all orders within three days of receipt.
Shipping Address:
We are currently only shipping to the billing address from our online store. If you need to alter the shipping address to be different from the billing address, please call our store to make arrangements.
Insurance and Signature:
All packages are sent fully insured and require a signature.
International Buyers:
We are not currently shipping to international addresses from our online store. If you are located outside of the United States and wish to place an order, please contact us to make arrangments.
Exchanges and Returns
Try your new jewelry on in the comfort of your home. If you need to return or exchange your purchase, please contact Charles Schwartz by phone or email within three days of receiving your purchase.
Items must be returned in the condition received. Returns that do not meet our policy will be sent back to you.
All return shipping fees and insurance costs are the responsibility of the buyer. You may also return or exchange your purchase in-store.
Privacy Policy
Effective Date: 07/29/26
Last Updated: 10/26/26
At Charles Schwarz & Son (“we,” “us,” or “our”), accessible from charlesschwartz.com, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
1. Information We Collect
We collect information directly from you when you use our services, as well as automatically when you browse our site.
A. Personal Information You Provide
-
Account Information: Name, email address, password, and contact details when you create an account.
-
Order & Billing Details: Shipping address, billing address, phone number, and payment information (credit card details are processed securely through our payment provider, authorize.net.
-
Customer Support: Messages, feedback, or email inquiries you send to us.
B. Automatically Collected Information
-
Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and access times.
-
Cookies & Tracking: We use cookies and similar technologies to keep track of items in your shopping cart, remember your preferences, and analyze site traffic.
2. How We Use Your Information
We use the data we collect to provide a seamless shopping experience, including:
-
Processing, fulfilling, and shipping your orders.
-
Sending order confirmations, shipping updates, and customer service replies.
-
Detecting and preventing fraudulent transactions or security threats.
-
Sending promotional emails or special offers (only if you have opted in).
-
Improving and optimizing our website layout and product catalog.
3. How We Share Your Information
We do not sell your personal information. However, we share your data with trusted third-party service providers who assist us in operating our store:
-
Payment Processors: authorize.net to process payments securely.
-
Shipping & Logistics: UPS or FedEx to deliver your physical packages.
-
Analytics & Marketing: Google, Meta, Mailchimp, Podium, and Sinclair Broadcasting to help us understand store traffic and send newsletters.
-
Legal Compliance: If required by law, subpoena, or to protect our legal rights.
4. Cookies and Tracking Technologies
You can choose to disable cookies through your individual browser options. However, disabling cookies may prevent certain store features—such as keeping items in your shopping cart—from functioning properly.
5. Your Rights & Choices
Depending on your location (e.g., GDPR in the EU or CCPA/CPRA in California), you may have the following rights regarding your personal data:
-
Access & Portability: Request a copy of the personal information we hold about you.
-
Correction: Request that we fix inaccurate or incomplete data.
-
Deletion: Request that we erase your personal data, subject to legal exceptions (like tax and accounting record retention).
-
Opt-Out: Unsubscribe from marketing emails at any time using the “Unsubscribe” link at the bottom of any email.
To exercise any of these rights, contact us at dan@charlesschwartz.com.
6. Data Security & Retention
We implement administrative, technical, and physical security measures to safeguard your information. However, no method of transmission over the Internet is 100% secure. We retain your order data for as long as necessary to fulfill orders, resolve disputes, and comply with tax laws.
7. Children’s Privacy
Our store is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with an updated “Last Updated” date.
9. Contact Us
If you have questions or concerns about this policy, please reach out to us:
-
Email: dan@charlesschwartz.com
-
Mailing Address:
5454 Wisconsin Ave
Suite 404
Chevy Chase, MD 20815
